Acceptable Use Policy

This Acceptable Use Policy document, including the following list of Prohibited Activities, is an integral part of your Service Agreement with PremierVPN. If you engage in any of the activities prohibited by this AUP document, PremierVPN may suspend or terminate your account.

PremierVPN’s Acceptable Use Policy (the “Policy”) for PremierVPN Services is designed to help protect PremierVPN, PremierVPN’s customers and the Internet community in general from irresponsible or, in some cases, illegal activities. The Policy is a non-exclusive list of the actions prohibited by PremierVPN. PremierVPN reserves the right to modify the Policy at any time, effective upon posting at Acceptable Use Policy.

Prohibited Uses of PremierVPN Systems and Services:

1 Transmission, distribution or storage of any material violating any applicable law or regulation is prohibited. This includes, without limitation, material protected by copyright, trademark, trade secret or other intellectual property right used without proper authorization and material that is obscene, defamatory, constitutes an illegal threat or violates export control laws.
2 Sending Unsolicited Bulk Emails (“UBE”, “spam”). The sending of any form of Unsolicited Bulk Email through PremierVPN’s servers is prohibited. Likewise, the sending of UBE from another service provider advertising a website, email address or utilising any resource hosted on PremierVPN’s servers is prohibited. PremierVPN accounts or services may not be used to solicit customers from, or collect replies to, messages sent from another Internet Service Provider where those messages violate this Policy or that of the other provider.
3 Running Unconfirmed Mailing Lists. Subscribing email addresses to any mailing list without the express and verifiable permission of the email address owner is prohibited. All mailing lists run by PremierVPN customers must be Closed-loop (“Confirmed Opt-in”). The subscription confirmation message received from each address owner must be kept on file for the duration of the existence of the mailing list. Purchasing lists of email addresses from 3rd parties for mailing to and from any PremierVPN-hosted domain, or referencing any PremierVPN account, is prohibited.
4 Advertising, transmitting, or otherwise making available any software, program, product, or service that is designed to violate this AUP or the AUP of any other Internet Service Provider, which includes, but is not limited to, the facilitation of the means to send Unsolicited Bulk Email, initiation of pinging, flooding, mail-bombing, denial of service attacks.
5 Operating an account on behalf of, or in connection with, or reselling any service to, persons or firms listed in the Spamhaus Register of Known Spam Operations (ROKSO) database at
6 Unauthorized attempts by a user to gain access to any account or computer resource not belonging to that user (e.g., “cracking”).
7 Obtaining or attempting to obtain service by any means or device with the intent to avoid payment.
8 Unauthorized access, alteration, destruction, or any attempt thereof, of any information of any PremierVPN customers or end-users by any means or device.
9 Knowingly engage in any activities designed to harass or that will cause a denial-of-service (e.g., synchronized number sequence attacks) to any other user, whether on the PremierVPN network or on another provider’s network.
10 Using PremierVPN’s Services to interfere with the use of the PremierVPN network by other customers or authorized users.

Customer Responsibility

Each PremierVPN customer is responsible for its activities and, by accepting service from PremierVPN, is agreeing to ensure that it abides by this Policy. If violations of the PremierVPN Acceptable Use Policy occur, PremierVPN reserves the right to terminate services with or take action to stop the offending customer from violating PremierVPN’s AUP as PremierVPN deems appropriate, without notice.

Please also refer to our terms and conditions and our privacy policy.