On a Business VPN plan you can add team members, each with their own login. This article shows how to add someone and what details they get.
Add a team member
- Sign in to the portal and go to Team › Team members.
- Click Add a team member.
- Enter their Name, for example "Sam Patel" or "Marketing Laptop". It helps you tell people apart, and we use it to greet them if we email their login.
- Enter their Email address. They use it to sign in to the PremierVPN apps, so it must be an address that isn't already used for a PremierVPN account.
- Under How should they get their password?, choose Email it to them (we send a welcome email with their login and links to the apps) or Show it to me once (we don't contact them, and you pass it on yourself).
- Click Add team member.
You're taken to the member's page, which shows their app login, VPN username and VPN password. If you chose Show it to me once, their app password is shown at the top of that page. Save it straight away: it can't be shown again. Each new member can connect up to 2 devices at the same time.
What each member gets
| Login | Use it for |
|---|---|
| App login (their email and a password we generate) | The PremierVPN apps on iPhone and iPad, Android, Windows and Mac. |
| VPN credentials (VPN username and VPN password) | Routers and third-party apps: IKEv2, OpenVPN, AnyConnect and WireGuard configs. |
| VLESS subscription link | Third-party VLESS apps such as v2rayN, Happ and NekoBox. It imports every server and updates itself. |
To see these, click Manage (or the member's name) on the Team members page. Everything is unique to that member.
Giving them their app password yourself
If you didn't save the password when it was shown, or want a new one to hand over:
- On the Team members page, click Manage next to the member.
- In the App login section, under Issue a new password, click Show a new password once and confirm.
- Copy the password now. It's shown once and we can't recover it.
Point them to the app for their device: iOS, Android, Windows or macOS.
FAQs
Do team members get a portal login?
No. Their login works in the PremierVPN apps only. If they try to sign in at the portal, they're told to contact whoever manages the account. You manage everything from your account.
A member lost their app password
They can't reset it themselves. Open their page with Manage, then under Issue a new password choose Email a new password or Show a new password once. Their old password stops working and they're signed out of the apps.
Why can't I add anyone?
All the seats on your plan are in use. The Team members page says so and the Add a team member button is hidden. Remove a member you no longer need, or click Ask about more seats (or open a ticket) to talk about more. See Understanding User Limits and Session Limits.