On a Business VPN plan you can add team members, each with their own login. This article shows how to add someone and what details they get.
Add a team member
- Sign in to the portal and go to Team › Team members. This opens the Team Management page.
- Click + Add Member.
- Enter a Member name / label, for example "John", "Marketing Laptop" or "Room 201". It's for your reference.
- Enter their Email address. They use it to sign in to the PremierVPN apps, so it must be an address that isn't already registered with us.
- Leave Email them their login details ticked if you want us to email them their app login. Untick it if you'd rather pass the details on yourself.
- Click Add Member.
You're taken to the member's page, which shows their VPN username and VPN password. Each new member can connect up to 2 devices at the same time.
What each member gets
| Login | Use it for |
|---|---|
| App login (their email and a password we generate) | The PremierVPN apps on iPhone and iPad, Android, Windows and Mac. |
| VPN credentials (VPN username and VPN password) | OpenVPN and WireGuard config files and other third-party VPN apps. |
| Stealth / VLESS subscription link | VLESS apps such as v2rayN, Happ and NekoBox. It imports every server and updates itself. |
To see these, click Show their connection details under the member on the Team Management page. Everything is unique to that member.
Giving them their app password yourself
If you unticked Email them their login details, get a password to hand over like this:
- On the Team Management page, click Show their connection details under the member.
- Click Issue a new password, then Show it to me instead.
- Copy the password now. It's shown once and we can't recover it.
Point them to the app for their device: iOS, Android, Windows or macOS.
FAQs
Do team members get a portal login?
No. Their login works in the PremierVPN apps only. If they try to sign in at the portal, they're told to contact whoever manages the account. You manage everything from your account.
A member lost their app password
They can't reset it themselves. Issue a new one from Show their connection details › Issue a new password, then choose Email it to them or Show it to me instead. Their old password stops working and they're signed out.
Why can't I see + Add Member?
You've used all the member slots on your plan. Remove a member you no longer need, or open a ticket to talk about more slots. See Understanding User Limits and Session Limits.