How to Add a New VPN User

If you are on a Business VPN plan, you can add team members who will each receive their own VPN credentials. This allows you to manage VPN access for your organisation centrally.

Steps to Add a Team Member

1. Log in to the PremierVPN Client Portal.
2. Click "Team Management" on the Dashboard.
3. Click "+ Add Member" in the top-right corner.
4. Enter a name or label for the new member (e.g., "John", "Marketing Laptop", "Room 201"). This is for your reference.
5. Optionally enter a contact email address for the member.
6. Click "Add Member".
7. The system will automatically generate a unique VPN username and password for this member. These will be displayed on the confirmation page — make a note of them.

Note: Each new member receives a default limit of 2 simultaneous device connections. See the Understanding User Limits and Session Limits article for more information.

FAQs

What if I've reached my team member limit?

The "+ Add Member" button will not appear if you've reached the maximum number of members allowed by your plan. To add more members, you will need to upgrade your plan or remove an existing member.

Do team members get their own portal login?

No. Team members receive VPN credentials only. All team management is done through your account as the account owner.