This article explains two limits: how many team members a Business VPN plan can have, and how many devices each login can connect at the same time.
Team member limit (Business VPN)
Your Business plan sets the most team members you can add, called seats. The Team › Team members page shows how many you've used in the Seats box, for example "3 of 10 used", with a bar showing active and suspended members.
- Active and suspended members both count. Removed members don't.
- Your own account, as the owner, isn't counted as a team member.
- When every seat is in use, the Add a team member button is hidden and the page tells you all seats are in use.
Need more members? Click Ask about more seats, or open a ticket, and we'll talk you through the options.
Device limit per team member
Each team member can connect up to 2 devices at the same time, for example a laptop and a phone. You'll see this under Devices on the Team members page and as Devices at once on the member's page.
There's no setting to change this in the portal. If someone needs more, open a ticket.
Device limit on your own account
Every VPN plan, including Personal VPN and Premium VPN, has a limit on how many devices can connect at once. Your current limit shows on My services under Devices (for example "Up to 5"), and on your Dashboard. Limits for each plan are on our pricing page.
If you change plan, the new limit applies as soon as the new plan is active.
Going over the limit
If you try to connect more devices than your limit allows, the extra connection can be refused. Disconnect a device you're not using and try again.