- How to Set Up Your VPN
- How to Log In to the PremierVPN Client Portal
- Navigating Your Dashboard
- Understanding Your VPN Credentials
Knowledge base
How can we help?
Setup guides, troubleshooting and account help. 97 articles across 17 topics.
Get startedInstall the app and connect
Download the appsEvery platform in one place
Help centreStatus, contact and FAQs
Open a ticketTalk to our support team
Browse by topic
Pick a topic to see every guide in it.
- Where to Download PremierVPN Apps
- PremierVPN for Windows: Features and Overview
- PremierVPN for macOS: Features and Overview
- PremierVPN for iOS: Features and Overview
- How to Upgrade Your VPN Plan
- How to Downgrade Your VPN Plan
- How to Change Your Billing Cycle
- How to Cancel Your Subscription
- Payment Methods Accepted
- How Billing Cycles Work
- How to View and Download Invoices
- How to Pay an Outstanding Invoice
- How to Add a New VPN User
- How to Remove a VPN User
- How to Suspend a VPN User
- Understanding User Limits and Session Limits
- Getting Started with PrMail
- Reading and Composing Emails
- Folders and Organisation
- Email Aliases and Compartmentalisation
- How to Update Your Account Details
- How to Change Your Portal Password
- Signing In with Google or Apple
- How to Change Your VPN Password
Encrypted Vault
Guides and documentation for Encrypted Vault, our zero-knowledge file storage service.
- Getting Started with Encrypted Vault
- Uploading and Downloading Files
- Folders, Starring, and Organisation
- Secure File Sharing
📡 SlipNet — Anti-Censorship Tunnels
Guides for setting up and using SlipNet anti-censorship tunnels. DNS tunnelling, NaiveProxy, protocol guides, and troubleshooting for users in Iran, China, Russia, and other censored regions.
- What is SlipNet?
- Getting Started with SlipNet on Android
- How to Find Working DNS Resolvers
- How to Set Your DNS Resolvers in SlipNet
Dedicated WireGuard VPN
Guides for managing your dedicated WireGuard server, creating users, port forwarding, and downloading configs.
- Getting Started with Your Dedicated WireGuard Server
- WireGuard REST API: Getting Started
- Creating and Managing WireGuard Users
- API: Managing Servers and Users
AnyConnect / OpenConnect
Setup guides for connecting to PremierVPN using Cisco AnyConnect and OpenConnect clients.
- Connect Using Cisco Secure Client (AnyConnect) on iPhone and iPad
- Connect Using Cisco Secure Client (AnyConnect) on Android
- Connect Using OpenConnect on Windows
- Connect Using OpenConnect on macOS
Router Setup Guides
Step-by-step guides for configuring PremierVPN WireGuard tunnels on routers and firewalls.
IKEv2 Setup Guides
Setup guides for connecting to PremierVPN using native IKEv2/IPsec on all platforms.
- Connect Using IKEv2 on Windows (Native)
- Connect Using IKEv2 on macOS (Native)
- Connect Using IKEv2 on iPhone and iPad
- Connect Using IKEv2 on Android
Still stuck?
Our support team answers tickets around the clock. Tell us your device, app and what you've tried, and we'll take it from there.