Knowledge Base
Find answers to common questions about our VPN service.
Getting Started
Everything you need to get up and running with PremierVPN.
Apps & Downloads
Download, install, and learn about PremierVPN apps for all platforms.
- Where to Download PremierVPN Apps
- PremierVPN for Windows — Features & Overview
- PremierVPN for macOS — Features & Overview
- PremierVPN for iOS — Features & Overview
- PremierVPN for Android — Features & Overview
Subscription Management
Upgrade, downgrade, cancel, and manage your VPN subscription.
Billing & Payments
Invoices, payment methods, billing cycles, and refunds.
- Payment Methods Accepted
- How Billing Cycles Work
- How to View and Download Invoices
- How to Pay an Outstanding Invoice
- How to Update Your Payment Method
Add-ons & Dedicated IPs
Order, manage, and cancel dedicated IP addresses.
Business VPN Management
Manage team members, user limits, and VPN access for your organisation.
Account & Security
Manage your profile, passwords, 2FA, and privacy settings.
- How to Update Your Account Details
- How to Change Your Portal Password
- How to Change Your VPN Password
- How to Set Up Two-Factor Authentication (2FA)
- How to Manage Email Notifications
Support
How to get help and manage support tickets.
Dedicated WireGuard VPN
Guides for managing your dedicated WireGuard server, creating users, port forwarding, and downloading configs.
- Getting Started with Your Dedicated WireGuard Server
- Creating and Managing WireGuard Users
- Setting Up Port Forwarding
- Understanding Your WireGuard Configuration File
- Dedicated WireGuard VPN for Gaming
AnyConnect / OpenConnect
Setup guides for connecting to PremierVPN using Cisco AnyConnect and OpenConnect clients.
IKEv2 Setup Guides
Setup guides for connecting to PremierVPN using native IKEv2/IPsec on all platforms.