If you no longer need a dedicated IP, you can cancel it yourself on the Add-ons page. It's released straight away.
Cancel a dedicated IP
- Sign in to the portal and go to Billing › Add-ons.
- Under Your dedicated IP (or Your dedicated IPs), find the IP you want to remove.
- Click Cancel at the bottom of that IP's card.
- Click Cancel IP to confirm.
Cancelling takes effect immediately and the address is released. You can't get the same IP back. If you order another one later, it will probably have a different address, so update any allow-lists that use it.
Cancel an unpaid order
If you started ordering a paid IP but didn't finish paying, it's listed under Waiting for payment on the Add-ons page. Click Cancel there, then Cancel order. The unpaid invoice is cancelled too.
Bought in the iOS app?
A dedicated IP bought in the iPhone or iPad app is billed by Apple, so there's no Cancel button for it in the portal. Its card says Cancel in your Apple ID subscriptions. Cancel it on your device in Settings › your name › Subscriptions.
FAQs
Do I get a refund for the rest of the month?
Not automatically. If you paid in the last 30 days, our money-back guarantee applies. See How Refunds Are Handled.
My plan includes a free IP. Can I move it to another location?
Yes. Cancel your current IP, then order a new one in the location you want. Your free allowance applies to the new order.
What happens to my IP if I cancel my plan?
Dedicated IPs on a service are released when that service ends.