How Refunds Are Handled

Every PremierVPN payment is covered by a 30-day money-back guarantee. This article explains the policy and how to ask for a refund.

Our refund policy

• Within 30 days: we give a full refund on any payment made within 30 days of the transaction date.
• After 30 days: refunds are at our discretion. Tell us what happened and we'll look at it.
• Cryptocurrency: crypto payments are refunded in the original cryptocurrency, at the exchange rate on the day of the refund.
• Accounts closed for breaking our Acceptable Use Policy may not be refunded.

The full wording is in section 7 of our Terms and Conditions.

Cancelling a subscription doesn't refund you automatically. It stops future renewals. If you want your money back as well, ask for a refund.

How to request a refund

1. Sign in to the portal and go to My services.
2. On the service you paid for, click Request a refund. The button appears when a payment from the last 30 days can be refunded.
3. Under Which payment?, choose the payment you want back. If you like, tell us why in Anything we should know?. For a crypto refund, include the wallet address to send it to.
4. Leave Cancel this service now ticked if you want the service to stop when the refund is approved. Untick it only if you want a single payment back and the service to keep running, for example if you were charged twice.
5. Click Send refund request. We open a billing ticket with these details and reply there. Our support team answers tickets 24/7.

Paid more than 30 days ago, or don't see the button? Go to Help › Support tickets, open a new ticket in the Billing and payments category and include the invoice number (from Billing › Invoices) and the reason.

How you get your money back

• Card and PayPal refunds go back to the card or PayPal account you paid with. How long they take to appear depends on your bank or PayPal.
• Crypto refunds are sent in the cryptocurrency you paid with.
• Once processed, the invoice shows as Refunded on your Invoices page.

Bought in the App Store?

Apple handles refunds for purchases made in our iPhone or iPad app. Request one at reportaproblem.apple.com. For other app store purchases, open a ticket and we'll point you in the right direction.