How Refunds Are Handled

We want you to be satisfied with PremierVPN. Here is how our refund process works.

Refund Policy

Refund requests are assessed on a case-by-case basis. In general:

• If you cancel your subscription, you retain access until the end of your current billing period. No prorated refund is issued for the remaining time.
• If you experience a technical issue that we are unable to resolve, you may be eligible for a refund.
• Refund requests should be submitted within 14 days of the payment in question.

How to Request a Refund

1. Log in to the Client Portal.
2. Submit a support ticket.
3. Select "Billing" as the department and include your invoice number, the reason for your request, and any relevant details.
4. Our team will review your request and respond within 1–2 business days.

How Refunds Are Processed

Approved refunds are returned to the original payment method:

• Card payments — Refund appears within 5–10 business days.
• PayPal payments — Refund appears within 3–5 business days.
• Cryptocurrency payments — Refunded as a credit on your account or alternative arrangement, as crypto transactions cannot be reversed.