This article shows how to add or change a card, and how to switch your subscription to a different payment method, from the Payment methods page.
Open Payment methods
Sign in to the portal and go to Billing › Payment methods. The How your plan renews section shows your plan, how it's paid (Pays with), your Next renewal date, the Amount and the Card on file.
Add a new card
- Under Add a card (or Add another card), enter the name on the card, card number, expiry date and security code.
- Click Save card. If your bank asks you to confirm (3D Secure), follow the prompts.
The new card becomes your default card and is used for automatic card renewals.
Manage saved cards
- Your cards are listed under Saved cards, with the default one marked Default and any expired card marked Expired.
- Click Make default to use a different saved card for renewals.
- Click Remove, then Remove card to delete a card.
If you remove your only card while paying by card, your next automatic renewal will fail. Add a new card first.
Switch to a different payment method
- In the How your plan renews section, click Change how you pay.
- Choose the method you want and click Use this for renewals.
You aren't charged now. The change applies from your next renewal: we email the renewal invoice about a week before it's due. Around your renewal date, check Billing › Invoices: if a renewal invoice is waiting, pay it with Pay.
You can also do this from the service's card on My services: click Change how this is paid under Paid with.
If your plan renews automatically by card, there's no switch button. To use a different card, just add it and it becomes your default. To move to PayPal, Bitcoin or Direct Debit, contact support and we'll switch it for you without charging you twice.
If your subscription is billed through the App Store or Google Play, cancel it in the store first so you aren't charged twice. The page asks you to confirm you've done this before it lets you switch.
PayPal and crypto
- PayPal: you approve each payment in PayPal when you pay an invoice, so there's nothing stored to update. If you set up an automatic payment to us in PayPal in the past, change its funding source in your PayPal account's automatic payments settings.
- Bitcoin: each payment is a one-off and no payment details are stored. You pay each renewal invoice when it arrives.
Card renewal failed?
Open the unpaid invoice from Billing › Invoices, choose Use a different card and pay. See What Happens When a Payment Fails.
Questions about a bill? Open a support ticket, choose the Billing and payments category and include your invoice number.