If you have an invoice waiting for payment, for example a renewal or a failed card payment, you can pay it from the client portal with a card, PayPal, Bitcoin or Lightning, or account credit.
Open the invoice
Use any of these:
- On the Dashboard, click Pay now in the Payment due or Payment overdue notice.
- Go to Billing › Invoices and click Pay next to an invoice marked Unpaid or Overdue, or Pay now in the notice at the top of the page.
- Use the link in the invoice email we sent you.
The payment page (headed Pay $X) shows what the invoice is for, the Total to pay and the due date.
Pay with account credit
If you have account credit, the page shows your balance. When it covers the whole invoice, choose Account credit and click Pay $X with credit. Credit can't be used to pay part of an invoice.
Pay by card
- Under How would you like to pay?, choose Card. If your browser supports Apple Pay or Google Pay, you can use that button instead.
- Pick one of your saved cards, or choose Use a different card and enter the name on the card, card number, expiry date and security code.
- Click Pay $X.
- If your bank asks you to confirm the payment (3D Secure), follow the prompts. Don't close or refresh the page while it says Processing your payment.
Pay with PayPal
- Choose PayPal, then click Continue to PayPal.
- Approve the payment in PayPal.
- You're returned to the portal and the invoice is marked as paid.
Pay with Bitcoin or Lightning
- Choose Bitcoin or Lightning, then click Pay $X with Bitcoin or Lightning.
- You're sent to our crypto payment page, which shows a QR code and the exact amount to send. Follow the instructions there.
- The invoice updates automatically once the payment is confirmed on the network.
After you pay
- A renewal payment extends your service by one billing period.
- If your service was suspended, it's reactivated as soon as the payment is confirmed. Your new billing period starts from the day you pay.
Ordered a dedicated IP? Its invoice is paid by card on its own payment page, so the IP is set up correctly. The Pay button takes you there, or you'll find the order under Waiting for payment on Billing › Add-ons. See How to Add a Dedicated IP.
Still stuck? Open a support ticket and include the invoice number and the payment method you tried.
Something out of date or unclear? Let us know.