Every payment on your account has an invoice. This article shows where to find them, what each status means and how to save one as a PDF.
Find your invoices
- Sign in to the portal and go to Billing › Invoices.
- The list shows each invoice's number and description, the date it was issued, its due date, amount and status. Unpaid invoices past their due date are marked Overdue.
- Use the tabs above the list (All, Unpaid, Paid, Refunded, Cancelled) to show only one kind.
To see only one service's invoices, go to My services and click Invoices on that service's card. Click Show all invoices to see everything again.
Invoice statuses
| Status | Meaning |
|---|---|
| Paid | We've received the payment. |
| Unpaid | Waiting for payment, for example a renewal invoice we've emailed you, or an automatic card renewal that didn't go through. |
| Overdue | Unpaid and past its due date. |
| Upgrade | A plan upgrade waiting for payment. Your plan doesn't change until it's paid. |
| Cancelled | No longer due. Unpaid invoices are cancelled when the service they're for ends, or 21 days after their due date. |
| Refunded | The payment was refunded to you. |
View or download an invoice
- On the Invoices page, click View next to the invoice (View or print on a phone). It opens in a new tab.
- Click Print / Save as PDF at the top of the invoice.
- In your browser's print window, choose Save as PDF as the printer (or print it on paper).
The invoice shows the date, due date, line items, any discount, the total and, once paid, the date it was paid. It's addressed to the name and email on your account. To change them, go to Account › Settings.
If an invoice is Unpaid or Overdue, a Pay button appears next to it. See How to Pay an Outstanding Invoice.
Questions about a bill? Open a support ticket, choose the Billing and payments category and include your invoice number.
Something out of date or unclear? Let us know.