What Happens When a Payment Fails

Last updated 15 Mar 2026 · 5 views

If an automatic renewal payment fails, the following process applies.

Payment Failure Process

  1. You will receive an email notification alerting you that your payment was unsuccessful.
  2. Your VPN service continues to function for a short grace period.
  3. If the payment is not resolved, your service will be suspended. Whilst suspended, you cannot connect to VPN servers.
  4. You will see a notice on your Dashboard explaining that your service is suspended due to a payment issue.
  5. If the payment remains unresolved for an extended period, your service may be terminated and your VPN account removed.

How to Resolve a Failed Payment

  1. Log in to the Client Portal.
  2. Go to the Invoices page.
  3. Find the unpaid invoice (status: Failed or Pending).
  4. Click "Pay Now" and complete the payment using card, PayPal, or cryptocurrency.
  5. Once payment is confirmed, your service will be reactivated automatically.

Important: If your service has been suspended, it will be unsuspended and your VPN access restored as soon as the outstanding payment is received.

FAQs

Why did my payment fail?

Common reasons include: expired card, insufficient funds, bank security blocks on international transactions, or an outdated PayPal billing agreement. Contact your bank or payment provider if the issue persists.

Will I lose my account if a payment fails?

Not immediately. You will have a grace period to resolve the payment before any action is taken on your account.

Billing & Payments All Articles