You can move to a bigger plan at any time from the client portal. You pay the difference for the rest of your current billing period, and the new plan starts as soon as that's paid.
Before you start
- Your service needs to be active, with no renewal waiting. If it's paused or your renewal is due, pay the invoice first.
- Compare what each plan includes on our pricing page.
- Upgrade plan changes your VPN plan. If you have more than one, it changes your most recent active one. To change a different service, open a support ticket and tell us which one.
- If you subscribed through the App Store, Google Play or the Amazon Appstore, plan changes are made in the store.
Upgrade your plan
- Sign in to the portal at portal.premiervpn.net.
- In the sidebar, go to Billing › Upgrade plan. This opens the Change your plan page. (You can also click Change plan on your service in My services.)
- Check the Current plan box. It shows your plan, what you pay, your renewal date and your device limit.
- In the Switch plan section, click Upgrade to [plan name] on the plan you want.
- Choose the billing cycle for the new plan. Each option shows its price. The page then shows what you pay today, when the new plan starts and what you pay from your renewal date.
- Click Continue to pay $X.
- Pay the upgrade invoice by card, PayPal, Bitcoin or account credit. Your new plan starts as soon as the payment goes through.
If the difference for the rest of your period is under $0.50, there's nothing to pay: click Upgrade to [plan name] now and the new plan starts straight away.
What happens to your billing
- You pay the difference between your current plan and the new one for the days left in this period. Nothing changes until that's paid.
- Your renewal date stays the same. From that date you're billed the new plan's price for the billing cycle you chose.
- Pay the upgrade invoice within 7 days. If it isn't paid by then, we cancel it and your plan stays as it is. You can also cancel it yourself with Cancel upgrade on the Change your plan page.
- You can see the new price and cycle on My services.
The new plan's features, including any higher device limit, start as soon as the upgrade is paid.
What stays the same
- Your VPN username and VPN password don't change, so third-party apps and config files keep working.
- Your portal email and password don't change, so you stay signed in to the PremierVPN apps.
After you upgrade
- Premium VPN includes one dedicated IP. Claim it under Billing › Add-ons. See How to Add a Dedicated IP.
- Business VPN adds a Team section to the sidebar (Team members) so you can give staff their own logins. See How to Add a New VPN User.
FAQs
Will I be charged extra straight away?
Only the difference for the rest of your current period, which you pay before the new plan starts. From your next renewal you pay the new plan's normal price.
Can I change only my billing cycle?
Yes. Use the How often you pay section on the same page. See How to Change Your Billing Cycle.
Can I go back to my old plan?
Yes. A switch to a smaller plan is booked for your next renewal. See How to Downgrade Your VPN Plan.
Something out of date or unclear? Let us know.