Changed your mind after cancelling? If your service hasn't reached its end date yet, you can keep it with one click. If it has already ended, you can order a new plan.
Before the end date: keep your service
You can see whether a service is set to end on My services: it shows Ending and a notice with the date it ends.
- Sign in to the portal and go to My services.
- Find the service and click Keep this service in its notice.
Once it's done, the Ending notice disappears and the card shows your next renewal date again. If you pay by card or a PayPal automatic payment, those payments restart. If your renewal is less than a week away, a renewal invoice may be raised straight away for you to pay.
Bought through the App Store, Google Play or the Amazon Appstore? Turn auto-renew back on in the store instead.
Do it in good time. Once the end date passes, the service closes and can't simply be switched back on. If Keep this service doesn't work, open a support ticket.
After the end date: order a new plan
- Sign in to the portal and go to My services.
- Click Choose a plan (or Order another service if you have other active services) and choose a plan.
- Complete checkout. Your new service appears on My services once payment is confirmed.
- The PremierVPN apps keep using your portal email and password.
- If you use third-party apps or config files, check the VPN credentials shown on your new service and update them if they're different.
- A dedicated IP from your old service was released when it ended, so a new one may have a different address.
Something out of date or unclear? Let us know.