Subscription Management
Upgrade, downgrade, cancel, and manage your VPN subscription.
How to Upgrade Your VPN Plan
You can move to a bigger plan at any time from the client portal. You pay the difference for the rest of your current billing period, and the new plan starts as soon as t...
How to Downgrade Your VPN Plan
If your plan has more than you need, you can switch to a smaller plan from the client portal. The switch is booked for your next renewal: you keep your current plan until...
How to Change Your Billing Cycle
You can switch how often you pay, for example from monthly to annual, without changing your plan. The new cycle and price start at your next renewal. Change your billing...
How to Cancel Your Subscription
You can cancel any service yourself from the client portal. Your service keeps working until the end of the period you've paid for, and nothing renews after that. Cancel...
How to Reactivate a Cancelled Subscription
Changed your mind after cancelling? If your service hasn't reached its end date yet, you can keep it with one click. If it has already ended, you can order a new plan. Be...
Still stuck?
Our support team answers tickets around the clock. Tell us your device, app and what you've tried, and we'll take it from there.