How to Change Your Billing Cycle

You can switch how often you pay, for example from monthly to annual, without changing your plan. The new cycle and price start at your next renewal.

Change your billing cycle

1. Sign in to the portal and go to Billing › Upgrade plan. This opens the Change your plan page.
2. Find the How often you pay section. Each option shows its price and roughly what it works out to per month. Your current cycle is marked Current, and longer cycles show how much you save.
3. Click the cycle you want. The page shows what you pay now and what you'll pay from your next renewal.
4. Click the button to confirm, for example Switch to annual billing.

A message confirms the new cycle and the rate that takes effect at your next renewal.

What happens next

• Nothing is charged now, and your current period isn't shortened or extended.
• At your next renewal you're billed the new cycle's price, and your next period runs for the new length.
• The new cycle shows on My services straight away.

Which cycles can I choose?

It depends on your plan. Cycles can include Monthly, Quarterly, 6 Months, Annual, 2 Years and 3 Years. If the How often you pay section doesn't appear, your plan has only one cycle, or you have a plan switch booked or an upgrade waiting for payment (sort that out first). Current prices are on our pricing page.

Want to change your plan and cycle together? Use the Switch plan section on the same page. See How to Upgrade Your VPN Plan.

Good to know

• Your service needs to be active. If it's paused, pay the outstanding invoice first.
• This changes your VPN plan. If you have more than one, it changes your most recent active one. Open a ticket to change a different service.