If your plan has more than you need, you can switch to a smaller plan from the client portal. The switch is booked for your next renewal: you keep your current plan until then, nothing is charged now, and the lower price applies from that renewal.
Before you downgrade
- Device limit: a lower plan can allow fewer devices at once. The new limit applies from the day of the switch, so you may need to disconnect a device then. Check the limits on our pricing page.
- Leaving Business VPN: remove your team members first. The page won't let you switch while you have more team members than the new plan allows, and the Team section disappears once the switch happens. See How to Remove a VPN User.
- Dedicated IPs: if you're leaving Premium VPN, its included dedicated IP stays until the switch. If you want to keep it as a paid add-on after that, ask our team before the switch. Other dedicated IPs are managed under Billing › Add-ons.
- If your service is paused or your renewal is due, pay the invoice first. Plan changes only work on active services.
Switch to a lower plan
- Sign in to the portal and go to Billing › Upgrade plan. This opens the Change your plan page.
- In the Switch plan section, click Switch to [plan name] on the plan you want.
- Choose the billing cycle for the new plan.
- Check the steps shown, then click Book the switch for [date].
A notice at the top of the page, Switching to [plan name] on [date], confirms the switch and the rate you'll pay from then.
What happens to your billing
- You keep your current plan, and everything with it, until your renewal date. Your renewal is then billed at the lower plan's price, and the plan switches when that renewal is paid.
- There's no refund or credit for the rest of the period you've already paid for.
- Your VPN username, VPN password and portal login stay the same.
If you have more than one VPN plan, Upgrade plan changes your most recent active one. Open a ticket if you need to change a different service.
FAQs
Will I lose features straight away?
No. You keep your current plan's features and device limit until the switch on your renewal date.
Can I change my mind?
Yes. Before the switch, go back to Billing › Upgrade plan and click Cancel this change in the notice. If your renewal at the new price has already been paid, contact support. To move to a bigger plan instead, see How to Upgrade Your VPN Plan.
I want to stop paying altogether
Cancel instead. See How to Cancel Your Subscription.