Your name and email address are on the Settings page of the client portal. Your email is also your login for the portal and the PremierVPN apps, so keep it up to date.
Change your name or email
- Sign in to the client portal.
- In the sidebar, under Account, click Settings.
- In the Profile section, edit Name and/or Email.
- Click Save profile.
The change is saved straight away. If the new email address is already used by another PremierVPN account, you'll see an error and nothing changes.
Changing your email changes your login. From now on, sign in to the portal and to the PremierVPN apps with the new address. Password reset links, receipts and renewal reminders also go to it, so make sure you can receive email there.
If you sign in with Google or Apple
Once Google or Apple is linked to your account (Settings › Sign-in methods shows Linked), it keeps working after you change your email. If it isn't linked yet, Continue with Google and Continue with Apple only find your account when the Google or Apple email matches your PremierVPN email. A different email creates a separate account, so sign in with your email and password instead (see How to Change Your Portal Password to set one).
Other account details
- VPN username: shown in the VPN password section of Settings and under VPN credentials on your Dashboard. It can't be changed.
- Email you receive from us: choose which emails you get under Account › Email preferences.
- Your data: in Settings › Your data you can download a copy of your account data as a JSON file, or ask us to delete your account.