A passkey lets you sign in with your fingerprint, face or device PIN instead of your password. This guide explains where your passkeys are saved and how to use them in the PremierVPN apps.
Passkeys stay with the password manager that saved them
When you add a passkey, it's saved by a password manager, and it only works where that password manager does:
- Apple (iCloud Keychain): a passkey made in Safari, or in any browser on an iPhone or iPad, works on your iPhone, iPad and Mac signed in to the same Apple Account. Android and Windows can't read it.
- Google (Google Password Manager): a passkey made on an Android phone, or saved to Google Password Manager in Chrome, works on your Android devices and in Chrome wherever you're signed in to the same Google account.
- Microsoft (Windows Hello): a passkey made with Windows Hello stays on that PC.
- Third-party password managers such as 1Password, Bitwarden, Dashlane, Proton Pass or Samsung Pass: a passkey works on every device where you use that password manager.
You can see where each of your passkeys is saved in Settings › Passkeys, under its name. You can have up to 10, so it's fine to add one for each device or password manager you use.
Add a passkey for the device you want to use
Open Settings › Passkeys on that device, choose Add passkey, and confirm with your fingerprint, face or PIN.
Android phone or tablet
- Open the portal in Chrome on the phone and go to Settings › Passkeys.
- Choose Add passkey. It's saved to Google Password Manager, or to the password manager you've chosen in your phone's settings (such as Samsung Pass or 1Password).
- In the PremierVPN Android app, tap Sign in with a passkey.
iPhone, iPad and Mac
- Open the portal in Safari and go to Settings › Passkeys.
- Choose Add passkey and confirm with Face ID or Touch ID. It's saved to iCloud Keychain and appears on your other Apple devices.
Windows
- Open the portal in your browser and go to Settings › Passkeys.
- Choose Add passkey. Windows Hello saves it on that PC. In Chrome you can choose Google Password Manager instead, so the same passkey also works on your Android phone.
1Password, Bitwarden and other password managers
- Install the password manager on each device and turn it on as your passkey provider:
- iPhone and iPad: Settings › General › AutoFill & Passwords.
- Android: Settings › Passwords, passkeys & accounts (the name varies by phone).
- Add a passkey once, then use it on every device where you use that password manager.
Use a passkey from your iPhone on an Android device
If your only passkey is in iCloud Keychain, you can still sign in on an Android device with your iPhone:
- Turn on Bluetooth on both devices and keep them close together.
- In the PremierVPN Android app, tap Sign in with a passkey, then choose Use passkey on a different device (or "Use a different phone or tablet").
- Scan the QR code with your iPhone's camera and confirm with Face ID.
This works each time, but adding a passkey on the Android device itself is quicker.
Common questions
I see "Use passkey on a different device" in the Android app. Your phone doesn't have a passkey for PremierVPN yet, usually because your passkey was made on an iPhone or Mac. Add a passkey on the phone as shown above, or use the QR code option.
Can I still use my password? Yes. Your email and password always work, and "Forgot password?" is there if you lose a device.
How do I remove a passkey? Remove it in Settings › Passkeys, then delete it from your password manager too.
For anything else, see Passkey problems and how to fix them and Passkeys: what they are and how they work.