Two-factor authentication (2FA) means signing in needs two things: your password and a 6-digit code from an authenticator app on your phone. Even if someone learns your password, they can't get in without the code.
Before you start
- Install an authenticator app, such as Google Authenticator, Microsoft Authenticator, Authy or 1Password.
- You'll need your portal password to turn 2FA on. If you signed up with Google or Apple and haven't set one, do that first: see How to Change Your Portal Password.
Turn on 2FA
- Sign in to the client portal and go to Account › Settings.
- In Two-factor sign-in, click Set up two-factor.
- In your authenticator app, add an account and scan the QR code. If you can't scan it, click Can't scan? Show the setup key and type the key into the app.
- Enter the 6-digit code from the app, and Your portal password.
- Click Turn on two-factor.
- You'll see your recovery codes. Save them somewhere safe, such as your password manager, using Copy all, Download or Print, then click I've saved my codes. Each code works once and lets you in if you lose your phone.
Signing in with 2FA
After your password (or Google or Apple), you'll be asked for the 6-digit code. Enter it and click Verify. Tick Trust this browser to skip the code on that browser for the number of days shown next to the box. Don't tick it on shared or public computers.
The PremierVPN apps ask for the code too when you sign in, if 2FA is on.
Lost your phone or authenticator app?
On the verification screen, type one of your recovery codes instead of the 6-digit code. Once you're in, go to Settings › Two-factor sign-in › Manage two-factor, turn two-factor off, then set it up again with your new phone.
If you don't have your recovery codes either, contact support from the help centre. We'll need to confirm you own the account before we can help.
Manage 2FA
Go to Settings › Two-factor sign-in › Manage two-factor. From there you can:
- Recovery codes: enter your portal password and click Make new codes to get a fresh set. Your old codes stop working.
- Trusted browsers: click Manage trusted browsers to see which browsers skip the code, and Remove one or Remove all. There's also a Trusted browsers button in Settings.
- Turn off two-factor: click Turn off, enter your portal password and click Turn off two-factor. We don't recommend it.