Your login history shows recent sign-ins to your account, your VPN connections and VPN sign-in attempts. Check it if you think someone else might be using your account.
Open your login history
Sign in to the client portal and go to portal.premiervpn.net/dashboard/login-history. The page has three tabs.
Account Logins
Every sign-in to your portal account, with the Date, IP Address, Device (desktop, mobile or tablet), Browser and Status (Success or Failed).
VPN Sessions
Connections made with your VPN credentials: when each one Connected and Disconnected (or Active), the Duration, the VPN address assigned (Assigned IP), the address it came from (Client IP), how much Data was used and the Disconnect Reason.
VPN Auth Log
Each attempt to sign in to the VPN with your VPN username, marked Accepted or Rejected. A run of rejections usually means a device has an old VPN password saved.
On a Business plan, VPN Sessions and VPN Auth Log include your team members' connections as well as your own.
Something looks wrong?
- Change your portal password.
- If you see VPN connections you don't recognise, change your VPN password too.
- Turn on two-factor authentication.
- Open a support ticket if you need help.
Business plans can also delete these records: see How to Clear Your Login and VPN Session History.