On a Business plan, your login history shows recent sign-ins to your account, VPN connections and VPN sign-in attempts for you and your team. Check it if you think someone else might be using your account.
Login history is available on Business plans only. On other plans, Settings shows it with a Business label.
Open your login history
Sign in to the client portal, go to Settings › Billing and emails and click Login history, or go straight to portal.premiervpn.net/dashboard/login-history. The page has three tabs. Times are in UTC.
Sign-ins
Every sign-in to your account on the website, with the Device (browser and system, with your current one marked This browser), IP address, Location where we have it, When, and the Result (Signed in or Failed). Sign-ins in the PremierVPN apps aren't listed here.
VPN sessions
Connections made with VPN credentials: the User (VPN username), when it Connected, the Duration, how much Data was used, the address it came from (From IP), the VPN address assigned (VPN IP), and when it Ended and why. Open the page on a wider screen to see the IP addresses.
VPN attempts
Each attempt to sign in to the VPN with a VPN username, marked Accepted or Rejected. A run of rejections usually means a device has an old VPN password saved.
VPN sessions and VPN attempts include your team members' connections as well as your own.
Something looks wrong?
- Change your portal password.
- If you see VPN connections you don't recognise, change your VPN password too.
- Turn on two-factor authentication.
- Open a support ticket if you need help.
You can also delete these records: see How to Clear Your Login and VPN Session History.