Suspending a team member blocks their VPN access for now without removing them. You can reactivate them at any time.
Suspend a team member
- Sign in to the portal and go to Team › Team members.
- Find the member and click the Suspend button (the pause icon) on their row. You can also click Manage and use Suspend under Manage access. On a phone, tap the member to open their page.
- Click Suspend again to confirm.
Their status changes to Suspended. They can't start a new connection with their VPN credentials, their VLESS subscription link stops working, and they're signed out of the PremierVPN apps. A connection that's already open can stay up until it drops.
Reactivate a suspended member
- On the Team members page, find the member.
- Click Reactivate on their row, or on their page.
Their VPN access comes back straight away with the same VPN username and VPN password. Their app password doesn't change, so they just sign in to the app again.
Suspending is useful for leave, a lost device or a security check. If their VLESS link doesn't work after you reactivate them, open a ticket and we'll restore it.
FAQs
Does a suspended member still use a seat?
Yes. Suspended members keep their seat and count towards your member limit. To free the seat, remove them instead.
Can I change their password while they're suspended?
You can issue a new app password from their page, under Issue a new password. Set a new VPN password, in the VPN credentials section, is only available while they're active.