Navigating Your Dashboard

The Dashboard is the first page you see after signing in to the portal. This article walks through each part of it and the sidebar menu, so you know where to find everything.

The top bar

The bar across the top of every portal page checks the connection of the device you're browsing on. It shows Protected or Not protected, your current IP address, and your location (or the server name when you're connected through PremierVPN). The Get help button opens a new support ticket. On a phone, tap the menu button to open the sidebar.

Your account credit balance is shown in the sidebar, under your name and email. Click it to open your invoices.

Your status

The panel at the top of the Dashboard tells you where you stand:

• Your VPN is ready to go: your plan is active. Click Download the apps or Servers. If you've cancelled, it says when your VPN is active until.
• Your VPN is paused: your plan is suspended, usually because of an unpaid invoice. Click Pay and it switches back on straight away.
• We're finishing your order: we're waiting for your payment to be confirmed.
• Welcome to PremierVPN: you don't have a plan yet. Click Choose a plan or Compare plans.

With a plan, you'll also see your plan name, when it renews (or Lifetime, or when your trial ends), how many devices can connect at once and the number of locations. If you only have a PrMail or Vault plan, the panel links to it and offers Add the VPN.

Things that need attention

Banners appear below the status panel when something needs you:

• Set a password to use the apps: you signed in with Google or Apple and don't have a portal password yet. Click Set a password.
• Payment due or Payment overdue: shows the amount and date, with Pay now and View invoices.
• Upgrade: waiting for payment: a plan upgrade starts once you pay the difference. Until then nothing changes.
• Free trial: how long your trial has left, with Choose a plan to keep your service.
• Your plan won't renew: you've cancelled. Click Keep my plan if you change your mind.

At a glance

Four tiles sum up your account:

• Services: how many plans and add-ons are active. Opens My services.
• Next renewal: your next renewal date, or the amount Due now if an invoice is unpaid.
• Support: how many of your tickets are open.
• Account credit: your credit balance. You can earn credit by referring friends.

Get connected

When your plan is active, this card shows the three steps to connect (install the app, sign in, tap connect) and a button for each device: iPhone and iPad, Android, Windows, Mac, Linux and Fire TV. Each one opens that app on the Downloads page. Setup guide opens How to Set Up Your VPN.

Your services, invoices and news

• Your services: each plan or service on your account with its price, renewal date and status. Manage opens My services.
• Recent invoices: your latest invoices with number, date, amount and status. Click View to open one, or Pay if it's unpaid. All invoices opens Invoices.
• What's new: recent posts from our blog.
• Free privacy tools: free tools on our website: IP leak test, Browser fingerprint, Password generator, Encrypted notes and Share a password.

The right-hand column

• Claim your dedicated IP: appears if your plan includes a dedicated IP you haven't set up yet. Click Choose a location.
• VPN credentials: your VPN username and VPN password. Click the eye icon to show or hide the password, and Copy to copy either one. Change VPN password opens Settings.
• PremierVPN Protect: how many ads and trackers our free browser extension has blocked, or buttons to add it to Chrome or Firefox.
• Dedicated IPs: each dedicated IP with its location and address. It shows Pending until the address is assigned. Manage opens Add-ons.
• Support: your recent support tickets and their status, with Open a new ticket.
• App updates: apps that have had a new version recently.
• Refer a friend: your referral code with a Copy button. You get account credit for every friend who signs up and pays.

You don't need your VPN credentials for the PremierVPN apps. The apps sign in with your portal email and password. VPN credentials are for third-party apps and manual set-ups such as IKEv2, OpenConnect (AnyConnect), OpenVPN and routers. See Understanding Your VPN Credentials.

The sidebar menu

Some items only appear when you have an active plan, or when they apply to your account.

A dot next to Downloads means there are app updates you haven't seen yet. A number next to Support tickets shows how many of your tickets have a reply from us. At the bottom of the sidebar you'll find Main website and Sign out.