Reading and Composing Emails

This guide covers the everyday parts of PrMail webmail: working through your inbox, searching, reading messages and sending email.

Your inbox

Click PrMail in the portal sidebar to open your inbox. Messages are listed newest first, 25 to a page, with the sender, subject and date. Unread messages are shown in bold, and a paperclip marks messages with attachments.

• Star a message: click the star next to it. Click again to remove the star.
• Act on several messages: tick their checkboxes (or the box at the top to select the whole page), then choose Read, Delete, Spam or Archive.
• Refresh: click the refresh button next to the search box to check for new mail.

Searching

Type in the Search... box at the top of the inbox and press Enter. On smaller screens, the search box is hidden, so open /email/search instead.

The search page lets you choose which folder to search (Inbox, Sent, Drafts, Spam or Trash). It looks for your words in the subject, the sender and the message body, and shows up to 50 results.

Reading an email

Click a message to open it. The buttons at the top are Reply, Forward, Archive, Spam and Delete.

• Show details under the sender's name shows the full date and all To and CC recipients.
• Trust info shows why the sender got their trust badge. See Sender Trust Badges.
• Attachments are listed at the bottom. Click one to download it.

How the message is displayed depends on your privacy level. See Privacy Levels.

Writing an email

1. Click Compose at the top of the PrMail panel.
2. In To, enter one or more addresses, separated by commas or semicolons. Click Add CC/BCC if you need them.
3. Enter a subject in Subj. A subject is required.
4. Write your message. The toolbar has bold, italic, underline, bullet list and insert link.
5. To attach files, click Attach files. The limit for all attachments together is shown next to the button.
6. Click Send. A copy goes to your Sent folder.

Your signature is added automatically when you send, so you won't see it in the editor. Set it up in PrMail › Settings. See Display Name, Signature, and Settings.

Tip: webmail doesn't save drafts yet. Discard or leaving the page loses what you've written, so finish your message before you navigate away.

Replying and forwarding

Open the message and click Reply or Forward. A reply goes to the sender and quotes the original message below. A forward includes the original sender, date, subject and message, but not the original attachments.

If you've turned on disposable reply addresses, replies to people outside PrMail are sent from a temporary address instead of your real one. See Disposable Reply Addresses.

If you've turned on send-time randomisation, emails without attachments are sent after a short random delay. See Send-Time Randomisation.

Sending limits

To protect PrMail's reputation and stop spam, sending is limited:

• Up to 20 recipients per email (To, CC and BCC combined).
• Up to 5 emails a minute and 30 an hour.
• A daily limit set by your plan. The compose screen shows how many you've sent today against your limit, and so does Sends Today in PrMail › Settings.
• New mailboxes can send 10 emails in their first 24 hours.
• Some attachment types are blocked for safety, including .exe, .bat, .cmd, .js, .vbs, .ps1, .msi, .dll and .reg.

Still stuck? Open a support ticket and tell us your device, app version and what you've tried.