Reading and Composing Emails

This guide covers the everyday parts of PrMail webmail: working through your inbox, searching, reading messages and sending email.

Your inbox

Click Privacy suite › PrMail in the portal sidebar to open your inbox. Messages are listed 25 to a page, with the sender, subject and date. Unread messages are shown in bold, a paperclip marks messages with attachments, and emails from senders rated Caution or Suspicious show that badge. Use Newer and Older at the bottom to move between pages.

Sort: messages are shown newest first. Use the sort menu above the list to show oldest first, or sort by sender or subject.
Star a message: click the star next to it. Click again to remove the star.
Act on several messages: tick their checkboxes (or the box at the top to select the whole page), then choose Mark read, Unread, Star, Archive, Spam or Delete. In Spam you'll see Not spam, and in Archive and Trash Move to Inbox.
Refresh: click the Check for new mail button next to the search box.

Searching

Type in the search box at the top of the folder you're in (for example Search Inbox) and press Enter. You can also click Search under Privacy tools in the PrMail panel.

The search page searches one folder at a time, and you choose which in In folder. It looks for your words in the subject, the sender and the message text, and shows up to 50 results, newest first.

Reading an email

Click a message to open it. The buttons at the top are Reply, Forward, a star, Archive, Spam and Delete. In Spam, Spam becomes Not spam. In Archive and Trash, you'll see Move to Inbox.

Details under the sender's name shows the full date and all To and Cc recipients.
Trust info shows why the sender got their trust badge. See Sender Trust Badges.
Plain text shows the text version of the email. Click Formatted to switch back.
Attachments are listed at the bottom. Click one to download it. File types that can run code are marked "can run code, take care".

How the message is displayed depends on your privacy level. See Privacy Levels.

Writing an email

Click Compose at the top of the PrMail panel.
In To, enter one or more addresses, separated by commas or semicolons. As you type, PrMail suggests people you've emailed before. Click Cc/Bcc if you need them.
Enter a subject in Subject. A subject is required.
Write your message. The toolbar has bold, italic, underline, bulleted list, quote, insert link and clear formatting.
To attach files, click Attach. You can attach up to 10 files. The limit for all attachments together is shown in the note below the message.
Click Send. You're taken to your Sent folder, where a copy is saved.

Your signature is added automatically when you send, so you won't see it in the editor. Set it up in PrMail › Settings. See Display Name, Signature, and Settings.

Tip: webmail doesn't save drafts yet. Discard (after you confirm) or leaving the page loses what you've written, so finish your message before you navigate away.

Replying and forwarding

Open the message and click Reply or Forward. A reply goes to the sender and quotes the original message below. A forward includes the original sender, date, subject and message, but not the original attachments.

If you've turned on disposable reply addresses, replies to people outside PrMail are sent from a temporary address instead of your real one. See Disposable Reply Addresses.

If you've turned on send-time randomisation, emails without attachments are sent after a short random delay. See Send-Time Randomisation.

Sending limits

To protect PrMail's reputation and stop spam, sending is limited:

Up to 20 recipients per email (To, CC and BCC combined).
Up to 5 emails a minute and 30 an hour.
A daily limit set by your plan. The compose screen shows how many you've sent today against your limit, and so does Sent today in PrMail › Settings.
New mailboxes can send 10 emails in their first 24 hours.
Some attachment types are blocked for safety, including .exe, .bat, .cmd, .js, .vbs, .ps1, .msi, .dll and .reg.

Still stuck? Open a support ticket and tell us your device, app version and what you've tried.

Something out of date or unclear? Let us know.