Managing Your Email Plan

This guide shows how to check your PrMail plan and usage, upgrade or downgrade, and change your email password.

Check your plan and usage

Go to PrMail › Settings. The Account and plan section at the top shows:

• Address: your PrMail address.
• Plan: your current PrMail plan, with "Included with your VPN" if PrMail Pro comes with your VPN plan.
• Storage: how much of your mailbox you've used.
• Sent today: emails sent today against your daily limit.

Below that, the PrMail Free, Pro and Business plans are listed with their limits. Your plan is marked Current. A storage bar is also always visible at the bottom of the PrMail panel.

Plans

• PrMail Pro is included with Premium VPN, Business VPN and PremierVPN Complete, and can also be bought on its own.
• PrMail Business has more storage, more aliases and a higher daily sending limit than Pro.

A PrMail plan bought on its own is email only. It doesn't include VPN access.

For current prices, storage and limits, see the PrMail plans page.

Upgrade

1. Go to PrMail › Settings and find Account and plan.
2. Click Upgrade to Pro or Upgrade to Business. This opens the PrMail plans page.
3. Choose a billing cycle and pay. See Payment Methods Accepted.

Once payment is confirmed, your new plan and storage apply straight away and you're taken back to your PrMail settings. If you didn't have a mailbox yet, you're taken to the setup page to choose your address.

If PrMail Pro is included with your VPN, you can still upgrade to PrMail Business for more storage and aliases.

Downgrade

1. Go to PrMail › Settings and find Account and plan.
2. Click Switch to on the lower plan (for example Switch to Pro) and confirm.

The change applies straight away:

• Your storage limit drops to the new plan's limit. If you're over it, delete messages or empty Trash and Spam to get back under.
• Your alias limit drops. You won't be able to create new aliases until you're under the new limit.
• If PrMail Pro comes with your VPN plan, you can't go below Pro.

Downgrading doesn't cancel billing. It only changes your mailbox limits. If you bought PrMail on its own and want to stop paying, cancel the subscription under My services. See How to Cancel Your Subscription.

Change your email password

1. Go to PrMail › Settings and scroll to Email password.
2. Enter a new password of at least 8 characters in New password, then enter it again in Type it again.
3. Click Update password.

Your email password is separate from your portal password, and changing one doesn't change the other. You don't need your email password to use PrMail in the portal: webmail opens whenever you're signed in to the portal. That makes your portal login the key to your mailbox, so we recommend turning on two-factor authentication. To change your portal password, see How to Change Your Portal Password.

Still stuck? Open a support ticket and tell us your device, app version and what you've tried.