Overview
PremierVPN for Fire TV (version 3.0.2) encrypts everything your Fire TV sends and receives using WireGuard®, and is controlled entirely with the remote. Version 3 is a complete redesign with the new PremierVPN look, a faster Home screen, ping times for every location and several new settings.
| Item | Details |
|---|---|
| Latest version | 3.0.2 |
| Protocol | WireGuard® |
| Supported devices | Fire TV Stick, Fire TV Stick 4K and 4K Max, Fire TV Cube and Fire TV Edition televisions running Fire OS 6 or later. Also runs on Android TV and Google TV devices. |
| Not supported yet | Fire TV devices running Vega OS, such as the Fire TV Stick 4K Select. The app isn't available for Vega OS yet. |
| Account | A PremierVPN account with an active plan. Plans are bought and managed on premiervpn.net. |
| Where to get it | Amazon Appstore: search for PremierVPN on your Fire TV. |
You can't buy a plan in the Fire TV app. Choose a plan on premiervpn.net, then sign in on your Fire TV.
Install and sign in
Install from the Amazon Appstore, then sign in once with your premiervpn.net email and password. After that the app remembers you and opens straight to Home.
Install
- On the Fire TV home screen, go to Find, then Search.
- Type PremierVPN and select the app.
- Choose Get or Download.
- Choose Open, or find PremierVPN later under Your Apps & Channels.
Sign in
- Email is highlighted when the app opens. Press OK to open the on-screen keyboard and type your premiervpn.net email address.
- Press Next on the keyboard. Focus moves to Password. Press OK, type your password and press Done.
- Focus moves to Sign in. Press OK.
- If two-factor authentication is turned on for your account, the screen changes to Verify it's you. Enter the 6-digit code from your authenticator app and choose Verify.
What you see next
| Screen or message | What it means |
|---|---|
| Home | Signed in with an active plan. Go to Connecting. |
| No active plan | The sign-in worked, but the account has no active plan. Renew or activate it on premiervpn.net, then choose Check again. Or choose Sign out and use another account. |
| Enter your email and password. | A field is empty. |
| Enter the 6-digit code… | The two-factor code is missing or too short. |
| A red error message | Wrong email or password, or an expired code. Check the details and try again. |
You stay signed in. If it expires, or the password is changed on premiervpn.net, the app returns to Sign in the next time it opens.
Connecting and the Home screen
Connecting is one press: Home opens with the large shield button already highlighted. Press OK on it, or press Play/Pause on the remote from any screen in the app.
First connection only
- Press OK on the shield.
- Fire OS shows a Connection request asking to allow PremierVPN to set up a VPN connection. Move to OK and press OK.
- The shield ring changes colour while the tunnel is set up, then turns green and the title reads Connected.
If Cancel is chosen on the Connection request, nothing connects. Press OK on the shield again and Fire OS asks again. After the first time, connections start without a prompt.
Connection states
| Title on Home | Meaning | What to do |
|---|---|---|
| Not protected | Traffic is not going through the VPN. A chip shows the IP address websites can see. | Press OK on the shield or Play/Pause. |
| Connecting | Setting up an encrypted WireGuard® tunnel. | Wait a few seconds. Press OK to cancel. |
| Connected | All traffic goes through the VPN. The line under the title shows the location and time connected; chips show AES-256, Zero logs and current download speed. | Press OK or Play/Pause to disconnect. |
| Reconnecting | The connection dropped or the location was changed. The app is bringing it back. | No action needed. |
| Error | The server did not answer. | Choose Try again or Pick another server. |
Quick connect
The right side of Home shows up to four locations. Press right from the shield to move into the list, then OK on a location to connect to it. If already connected, the app switches location. The list fills in this order:
- The location you are connected to, or the one selected for the next connection
- Recent locations, marked Recent
- Favourites, marked with a star
- One location from other countries to fill the list
All locations at the bottom opens the full list.
The VPN keeps running when you leave the app with Back or Home and watch something else.
Locations
The Locations tab lists every server, grouped by region, with a details card on the right for whichever location is highlighted. Press OK on any location to connect to it straight away.
Filters
| Filter | Shows |
|---|---|
| All | Every location, grouped by region. Dedicated IP locations appear first if the account has one. |
| Fastest | Every location sorted by ping from your Fire TV, quickest first. |
| Favourites | Only the locations you have starred. |
| Dedicated IP | Your dedicated IP location or locations. Only appears if the account has a dedicated IP. |
Ping
Each location shows its ping in milliseconds, on the row and on the details card. Green is under 80 ms, amber is under 160 ms. A dash means the server didn't answer the test. Ping is measured from your Fire TV while you're disconnected, so it reflects your own internet connection; while connected, the last results are shown.
Favourites
- Highlight a location.
- Press right to move to the details card.
- Choose Add to favourites. Choose Remove from favourites to undo.
Favourites appear on Home and under the Favourites filter.
Details card
Shows the location's country, region, connection status, ping, protocol (WireGuard®) and, for a dedicated IP, the IP address. It has Connect (or Disconnect) and the favourites button.
Settings
Settings has six options in three groups, plus the account card on the right. Press OK on a switch to turn it on or off; the list scrolls as you move down.
| Group | Setting | Default | What it does |
|---|---|---|---|
| Connection | Reconnect automatically | On | Brings the VPN back if it drops, if it stops passing traffic for 3 minutes, or after the Fire TV wakes from sleep. Tries 3 times before showing an error. Works while you're in other apps. |
| Connection | Connect when Fire TV starts | Off | Connects to the last location about a minute after the Fire TV is restarted or powered on. Doesn't run when the TV only wakes from sleep. Needs one manual connection first. |
| Privacy | Block ads and trackers | Off | Filters ads, trackers and known malware sites in every app, using AdGuard DNS. |
| Privacy | DNS leak protection | On | Sends every DNS lookup through the encrypted tunnel. |
| Network | Allow local network devices | Off | Lets the Fire TV reach devices on the home network while connected: Plex or Kodi servers, network drives, casting from a phone. |
| Network | Apps that skip the VPN | None | Chosen apps use the normal connection instead of the VPN. See the next section. |
Reconnect to apply. Ad blocking, DNS leak protection, local network access and apps that skip the VPN only take effect on the next connection. If one is changed while connected, a Reconnect to apply card appears; choose Reconnect now.
Account card. Shows the signed-in email, the plan name, the app version and the Sign out button.
Not on Fire TV. There's no kill switch or Always-on VPN option, because Fire OS doesn't provide the system controls they need. Reconnect automatically brings the VPN back if it drops.
Apps that skip the VPN, and signing out
Apps chosen here use the normal internet connection; everything else stays in the VPN. It's for apps that refuse to work over a VPN, or that should use the home connection.
Choose apps
- Go to Settings and choose Apps that skip the VPN.
- The list shows every app on the Fire TV. Highlight an app and press OK. The line under its name changes to Skips the VPN.
- Repeat for any other apps. The card on the right shows how many apps skip the VPN.
- If connected, choose Reconnect now. Then choose Done or press Back.
Apps that skip the VPN show your real IP address and aren't encrypted by PremierVPN. If an app is uninstalled later, the setting is ignored for it.
Sign out
- Go to Settings. The account email and plan are on the right.
- Choose Sign out. PremierVPN disconnects and returns to Sign in. Settings and favourites stay on the device.
Remote control reference
Everything in the app works with the standard Fire TV remote. The highlighted item has a white outline and grows slightly.
| Button | What it does |
|---|---|
| Arrows | Move between items. Press up to reach the top menu: Home, Locations, Settings. |
| OK (centre) | Select. On a text field it opens the keyboard; on a switch it turns it on or off. |
| Play/Pause | Connect or disconnect, from any screen in the app. |
| Back | From Locations or Settings, go to Home. From Home, leave the app (the VPN keeps running). In Apps that skip the VPN, go back to Settings. |
| Home | Go to the Fire TV home screen. The VPN stays connected. |
Troubleshooting and FAQ
Most problems are fixed by reconnecting, changing location, or one setting.
| Problem | Fix |
|---|---|
| Can't sign in | Check the email and password by signing in on premiervpn.net. With two-factor on, check the Fire TV's clock is correct and use a fresh code. |
| "No active plan" | Activate or renew the plan on premiervpn.net, then choose Check again. |
| Nothing happens when pressing Connect | Cancel was probably chosen on the Connection request. Press OK on the shield again and choose OK on the request. |
| Error: the server didn't answer | Choose Try again. If it repeats, choose Pick another server, or use the Fastest filter. |
| Streaming is slow or buffers | Open Locations, choose Fastest and connect to a location near the top. |
| An app won't load while connected | Add it under Apps that skip the VPN, then choose Reconnect now. |
| Plex, Kodi or casting can't find devices | Turn on Allow local network devices, then choose Reconnect now. |
| Ads still show after turning on blocking | Choose Reconnect now. Some apps serve ads from the same servers as their content, which DNS blocking can't remove. |
| VPN is off after a restart | Turn on Connect when Fire TV starts and connect once manually. |
| PremierVPN isn't in the Appstore on my Fire TV | The device probably runs Vega OS (for example the Fire TV Stick 4K Select). The app isn't available for Vega OS yet. |
| Anything else | Email [email protected] with the Fire TV model and the message on screen. |
Can I buy a plan in the app? No. Plans are bought on premiervpn.net; the Fire TV app is sign-in only.
How many devices can I use? The same as your plan allows on any other device. Fire TV counts as one connection.
Does the VPN keep running when I watch Netflix or Prime Video? Yes. It stays connected in the background until you disconnect.