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Fix a site that doesn't work properly

Updated 16 Oct 2026 1 min read

Some sites don't work properly when their ads or trackers are blocked. You can trust a site, so Protect blocks nothing on it or its subdomains.

From the popup

  1. Open the site, then click the PremierVPN shield icon.
  2. On the This site tab, switch on the toggle next to the site's name.
  3. Click Reload when the popup asks.

The popup now shows Trusted site. To start blocking there again, switch the toggle off and reload.

From Settings

  1. Click the shield icon, then the cog at the top right.
  2. Go to Trusted sites, type the site's address (for example example.com), and click Trust site.

Remove a site from the same list to start blocking on it again.

Quicker: right-click the shield icon and choose Trust or stop trusting this site.

If a site still doesn't work when it's trusted, Protect isn't the cause. If trusting it fixes the problem, please tell us which site so we can fix it for everyone.

Something out of date or unclear? Let us know.

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